After-Sale Service

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12-Month Warranty — Standard on Every Machine

All PANDA Machinery granulators come with a full 12-month warranty covering manufacturing defects in parts and components. We replace or repair faulty parts at no cost within the warranty period.

Parts & Components Covered Free Replacement Shipping Remote Diagnostic Support Extended Warranty Available

RESPONSE TIME

Our Service Level Commitments

2

Hours

First response to any issue report

24

Hours

Remote diagnosis & solution provided

3–5

Days

Spare parts shipped (in-stock items)

7

Days

On-site engineer dispatch (if required)

SERVICE SCOPE

What After-Sale Service Covers

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Remote Technical Support

24/7 WhatsApp and email support for troubleshooting, parameter adjustment, and operational guidance. Video call diagnostics available for complex issues.

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Spare Parts Supply

Genuine spare parts in stock for all machine models. Fast global shipping within 3–5 days. Wear parts (screws, barrels, blades, screens) always available.

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On-Site Maintenance

For critical failures, we dispatch certified engineers to your facility. Annual preventive maintenance contracts available at discounted rates.

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Operator Retraining

When you hire new operators or change materials, we provide retraining via video call or on-site visit. New training videos provided for each machine update.

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Machine Upgrades

Hardware and software upgrades available for older machines. We can retrofit newer screw designs, PLC control systems, or additional safety features to existing equipment.

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Performance Audit

Annual machine health check service — our engineers review your machine's output data, energy consumption, and wear status, and recommend maintenance actions.

SPARE PARTS

Common Spare Parts Availability

Part Name	Applicable Models	Typical Lifespan	Stock Status
Screw & Barrel Set	All models	2,000–5,000 hrs (material-dependent)	✓ In Stock
Screen Pack / Filter Mesh	All models	Replace as needed (contamination-dependent)	✓ In Stock
Cutting Blades	EP-AC, EP-WC, EP-CD, EP-SP	500–1,500 hrs	✓ In Stock
Hydraulic Screen Changer Seal	All with screen changer option	1–2 years	✓ In Stock
Gearbox Oil Seal Set	All models	3–5 years	✓ In Stock
Heating Ring (barrel)	EP-TW, EP-ST, EP-TS	2–4 years	✓ In Stock
Frequency Inverter (VFD)	All models	5–8 years	On Order (7–14 days)
PLC Control Module	All models	8–12 years	On Order (7–14 days)

12-Month Warranty — Standard on Every Machine

Our Service Level Commitments

What After-Sale Service Covers

Common Spare Parts Availability

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