Full-Lifecycle Service & Support

From pre-sales consultation to on-site commissioning and long-term maintenance β€” we're with you at every step.

What We Offer

Comprehensive support designed to maximize your machine uptime and output quality.

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Pre-Sales Consultation
Our engineers analyze your waste material type, volume, and output requirements to recommend the optimal machine configuration β€” at no cost.
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Material Testing
Send us your plastic samples β€” we'll run them on our machines and send you a report with actual output data, pellet quality, and capacity figures before you buy.
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Custom Configuration
Screw design, barrel length, die head, screen changer, and control system can all be customized to match your specific material and production requirements.
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Installation & Commissioning
Detailed installation guide and video tutorial included. On-site engineer dispatch available for complex systems (travel costs apply).
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Operator Training
Comprehensive training covering machine startup, parameter settings, daily maintenance, and troubleshooting. Available on-site, remotely, or at our factory.
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Remote Technical Support
24/7 WhatsApp and email technical support. Video call diagnostics available. Most issues resolved within 4 hours of reporting.

Our Service Process

1

Inquiry & Needs Assessment

Tell us about your material type, daily waste volume, available space, and budget. Our engineers will respond with a tailored recommendation within 24 hours.

2

Material Testing (Optional)

Ship us a 20–50 kg sample of your waste material. We'll run a trial and send you a video report and data sheet. This ensures the machine will perform as expected before purchase.

3

Order Confirmation & Production

Sign the contract, confirm deposit (30%). Production begins immediately. We send weekly progress photos and a production timeline. Lead time: 25–45 working days.

4

Factory Test & Shipment

Full-load trial run before packing. We send you a video of the machine running with your material type. After your approval, the machine is packed and shipped.

5

Installation & Commissioning

Our installation guide covers foundation requirements, utility connections, and startup procedures. Remote support via video call during first startup β€” free of charge.

6

Ongoing Support & Spare Parts

12-month warranty. Spare parts in stock for all models. Annual maintenance inspection available. Long-term service contracts offered for large installations.

Reach Our Service Team

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Email Support

Technical & sales inquiries
Response within 24 hours

win17891837689@gmail.com
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Phone / WhatsApp

Immediate support
Mon–Sat, 8:00–18:00 CST

+86 182 5258 7689
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Factory Visit

Welcome on-site audits
Nan'an, Quanzhou, Fujian

Learn More β†’

Ready to get started?

Send us your material details and we'll get back to you with a tailored proposal within 24 hours.

Request a Free Consultation